Research Says: Emotionally Intelligent Managers Have More Engaged Employees
June 29, 2012 § 1 Comment
Australian researchers, Benjamin Palmer and Gilles Gignac, applying the Genos Emotional Intelligence Inventory to 223 managers and sampling 440 of their direct reports (all in three organizations), found that the employees with managers having higher levels of EI reported increased likelihood of:
- Planning to stay in their organization for 1 year or more (retention).
- Going above and beyond expectations (discretionary effort).
- Recommending their organization to others as a good place to work (employment brand).
Once again, the hard science on soft skills supports what so many of us have guessed to be true. For more research confirming the business case for EI, check out The Consortium for Research on Emotional Intelligence in Organizations.
To read Palmer and Gilles’ abstract check out Industrial and Commercial Training journal.
Once again, I ask the question: Would you rather work for a boss that was 10% smarter, or 10% more empathic (or flexible, or optimistic, or self-aware, or….)